About to send my laptop for EasyServ Repair

I've had my laptop for exactly a year and four days and I figured since spring break is starting for me, now's the good time to send my laptop in for few repairs including:



1) White Pixels

2) ThinkLight not working

3) Wireless is kind of iffy



I read that people have removed their hard drive before they sent their laptop out. You think I could get away with this or would my problem require that I keep my hard drive in the laptop? Thanks.

Reply 1 : About to send my laptop for EasyServ Repair

white pixels are hardware, if thinklight is not working in the bios menu, then it would also be hardware. Wireless issues could be either hardware or software.



If it is software they just going to reinstall the OS, which you can do yourself. So just send the laptop in without the hdd, if they can't find the problems then just reinstall the OS on your laptop.

Reply 2 : About to send my laptop for EasyServ Repair

Thanks lead_org!

Reply 3 : About to send my laptop for EasyServ Repair

The way I see it, they can't properly diagnose without some kind of booting hard drive. I would back up your data and send it in with the drive. Not including a hard drive would be unwise as they won't be able to properly diagnose alot of possible issues. Trust me, I work as a bench technician, it helps alot to include the drive.

Reply 4 : About to send my laptop for EasyServ Repair

Quote:

Originally Posted by Tsunade_Hime The way I see it, they can't properly diagnose without some kind of booting hard drive. I would back up your data and send it in with the drive. Not including a hard drive would be unwise as they won't be able to properly diagnose alot of possible issues. Trust me, I work as a bench technician, it helps alot to include the drive.

At depot, technicians will remove the user's hdd and put in their diagnostic hdd. The only thing they will do involving the user hdds are:



1. Reformatting and reinstalling the OS.

2. Diagnosing the hdd for any kind of hardware problems.

Reply 5 : About to send my laptop for EasyServ Repair

Quote:

Originally Posted by NeeGo I've had my laptop for exactly a year and four days and I figured since spring break is starting for me, now's the good time to send my laptop in for few repairs including: 1) White Pixels 2) ThinkLight not working 3) Wireless is kind of iffy I read that people have removed their hard drive before they sent their laptop out. You think I could get away with this or would my problem require that I keep my hard drive in the laptop? Thanks.

You may or may not have luck on #1, depending on how many white pixels there are. Fewer than a certain number is not considered defective. It's bull, but it's also the industry standard. Some manufacturers (Asus) offer a 0-stuck-pixel guarantee but none of the major manufacturers do for laptops (Dell and some others do offer a 0-stuck-pixel guarantee on their high-end monitors).

Reply 6 : About to send my laptop for EasyServ Repair

Quote:

Originally Posted by Tsunade_Hime The way I see it, they can't properly diagnose without some kind of booting hard drive. I would back up your data and send it in with the drive. Not including a hard drive would be unwise as they won't be able to properly diagnose alot of possible issues. Trust me, I work as a bench technician, it helps alot to include the drive.

I would love to include my own hard drive so that they can diagnose the laptop the way it is but I currently can't back up my stuff at the moment and I'd rather not risk anything.

Quote:

Originally Posted by lead_org At depot, technicians will remove the user's hdd and put in their diagnostic hdd. The only thing they will do involving the user hdds are: 1. Reformatting and reinstalling the OS. 2. Diagnosing the hdd for any kind of hardware problems.

That's a relief to hear.

Quote:

Originally Posted by bsoft You may or may not have luck on #1, depending on how many white pixels there are. Fewer than a certain number is not considered defective. It's bull, but it's also the industry standard. Some manufacturers (Asus) offer a 0-stuck-pixel guarantee but none of the major manufacturers do for laptops (Dell and some others do offer a 0-stuck-pixel guarantee on their high-end monitors).

I spoke to the lady at Lenovo and she initially said the minimum was eight pixels . I eventually corrected her with three and I guess she didn't know about the new policy. The thing is that on my screen they're not single, tiny dots but more like a faint hazy cluster? Also there is like a half millimeter of white line when looking at the screen from above so that's considered more than one pixel right? lol

Reply 7 : About to send my laptop for EasyServ Repair

It's also have to do with where the pixel is. If it is in the dead center and you can argue it is functional, they might be able to replace for you.

Reply 8 : About to send my laptop for EasyServ Repair

Quote:

Originally Posted by NeeGo I spoke to the lady at Lenovo and she initially said the minimum was eight pixels . I eventually corrected her with three and I guess she didn't know about the new policy.

She must be new since the ThinkPad pixel policy isn't. Read it for yourself:



Display (LCD) replacement for defective pixels - ThinkPad

Reply 9 : About to send my laptop for EasyServ Repair

If you remove the HDD before sending it in, do you keep the HDD cover on or not? Do you also send in the battery and adapter?